Shipping policy
1. Shipping Destinations
We currently ship within the United States, excluding PO Boxes and APO/FPO/DPO addresses.
Outside the United States? We're working on expanding our shipping destinations. Stay tuned, or let us know where you're located so we can consider your region for future shipping availability.
2. Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
You will receive two email notifications:
- An order confirmation email after your order is placed.
- A shipping confirmation email with tracking information once your order has shipped.
If you do not receive an order confirmation email, please check your spam or promotions folder. If you still cannot find it, contact us with your name, checkout email address, and the products you ordered.
3. Shipping Rates and Delivery Times
Shipping fees and applicable taxes will be calculated and displayed at checkout before payment.
| Destination | Shipping Fee | Estimated Delivery* | Free Shipping** |
|---|---|---|---|
| Contiguous United States | $5.99 | 2–7 business days | Orders of $40 or more |
| Alaska, Hawaii, and U.S. Territories | $12.99 | 2–10 business days | Not available |
* Estimated delivery times are provided by shipping carriers and begin once your order has shipped. Total estimated delivery time includes order processing (1–2 business days) plus shipping transit time.
** Free shipping eligibility is based on the order subtotal after discounts and before taxes and shipping charges.
4. Shipping Delays
During holidays, promotional events, or periods of high order volume, processing and delivery times may be longer than usual. We appreciate your patience and will make every effort to fulfill your order as quickly as possible.
If we are unable to ship your order within the stated processing time, we will notify you by email with:
- The reason for the delay.
- An updated estimated shipping date.
- The option to cancel your order for a full refund.
Once your order has shipped, delays caused by the shipping carrier are outside our direct control. However, we will assist you with tracking and resolving shipping-related issues.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can also check your order status at any time by logging in to your customer account.
If you have not received your tracking information or cannot access your account, please:
- Check your spam or promotions folder.
- Verify that the email address associated with your order is correct.
- Contact us with your available order information so we can assist you.
6. Lost, Damaged, or Incorrect Items
If your package is lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible.
When contacting us, please provide your order#, a description of the issue, and relevant photos, if applicable.
We will review the situation promptly and work with you to determine an appropriate resolution.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout. Please review your shipping address carefully before placing an order.
If you notice an error, contact us immediately with your order# and correct shipping address.
-
Before shipment: We will attempt to update your shipping address if your order has not yet been processed or shipped. Address changes cannot be guaranteed.
- After shipment: Once an order has shipped, we cannot directly change the delivery address. However, we can assist you in contacting the carrier to request a delivery redirect, subject to carrier availability and policies.