Our product do not contain any ingredients advised against during pregnancy or breastfeeding.
However, as hormonal changes and individual sensitivities can vary during this period, we recommend consulting with your doctor before adding any new product to your routine.

Think of it like a layered cake, each layer has its own recipe, its own role, and its own purpose. We build our formulas the same way. Instead of mixing everything together, each ingredient is placed in its own layer, carried to exactly where it belongs in the skin, and designed to work together as one complete system.

Depthi does not conduct animal testing on any of our products.

Our products do not contain any animal-derived ingredients.

Yes. Our products are formulated without added fragrance, keeping the formula as clean as possible and reducing the potential for sensitivity, especially for those with reactive skin.

We are sorry to hear that. Please contact us with your order number within 30 days of receiving your order and we will do our best to find the right solution for you.

The expiration date is printed on each product's packaging. Once opened, we recommend using the product within 3-6 months to ensure the formula performs at its best.

Yes. Our products are formulated to suit all skin types, including sensitive skin. 
However, as everyone's skin is unique, individual sensitivities, allergies, hormonal changes, and external factors like weather and environment can all affect how your skin responds to any new product. 
We always recommend doing a patch test before adding anything new to your routine.

Yes. Our products are formulated to be non-comedogenic and will not clog pores.

Yes, you can cancel your order directly from your Account page.

If the ‘Cancel Order’ button isn’t available, your order is already being processed and can no longer be canceled.

Once it arrives, you can still submit a return request within 30 days.

If you have not received any email after placing your order, please check your spam folder first. If it is not there, reach out to us ASAP with your information (full name, email, shipping address, phone number, items ordered, etc).

It may be a system error or an incorrect email address. Either way, we are on it.

• Credit and debit cards: Visa, Mastercard, American Express, Discover, and Diners Club
• Digital wallets: Apple Pay, Google Pay, and PayPal Wallet
• Shop Pay, including Shop Pay Installments, which lets you split your purchase into smaller payments*

You can check order status in the 'Orders' section of your Account page.

United States

More countries are on their way. Stay tuned or just tell us where you are.

Orders are typically processed within 1 to 2 business days at our fulfillment center before being handed to the carrier. You will receive a notification when your order begins processing and again when it is ready to ship, so you always know where things stand.

During the busy holiday season or promotions, due to the high volume of orders, our fulfillment center and carriers may experience slight delays. We are giving it everything we have to get your order to you ASAP, and we truly appreciate you being patient with us during these moments.

USA – Contiguous States

• Shipping Fee: $5.99 USD
• Transit Time: 2–7 business days
• Free Shipping: Available on orders over $40 USD

USA – Alaska, Hawaii, and US Territories

• Shipping Fee: $12.99 USD
• Transit Time: 2–7 business days
• Free Shipping: Not available

PO Box

• Shipping to PO Box addresses is not available.

Occasionally, external factors such as weather may cause transit times to run slightly longer than expected. If you have any questions or concerns, please do not hesitate to contact us. We will sort it out together.

If you have not received any email after placing your order, please check your spam folder first. If it is not there, reach out to us ASAP with your information (full name, email, shipping address, phone number, items ordered, etc).

It may be a system error or an incorrect email address. Either way, we are on it.

If you experience any damage, loss, or delay with your order, please contact our team. We will actively work with the carriers to resolve the issue as quickly as possible. 

Please contact us immediately with your order information and the correct shipping address. We will do our best to make the correction in time.

However, as our fulfillment center processes orders quickly, we are unable to guarantee adjustments can be made in most cases.

If your order has already been dispatched, we will guide you to the local carrier office responsible for your package and support you through the process.

Please submit a return request within 30 days of receiving your order, and we'll guide you through the process from there.

A couple of quick notes:

• Please keep items unopened, unused, and in original packaging
• Please include any free gifts or GWP too

Customers are responsible for the return shipping fee.

Original shipping charges are non-refundable.

If your order qualified for free shipping and this return brings it below that threshold, the original shipping fee will be excluded from your refund.

We are not able to process exchanges at this time. If you would like a different product, please submit a return request and place a new order. If you need any help along the way, do not hesitate to contact us

Please contact us with your order number and a photo. We will take care of it asap.

Once the returned products arrived our warehouse, we will double check product and quantity then process the refund immediately once eveyrthing is correct.

Refunds go back to your original payment method, and typically take 3-5 business days to appear, depending on your bank or provider.