Refund policy
We accept returns of unopened and unused items within 30 days of delivery. Eligible returns will be refunded to the original payment method.
1. Return Eligibility
To be eligible for a return, you must submit a return request within 30 days of receiving your order.
Returned items must meet the following conditions:
- Items must be unopened and unused.
- Items must be in their original packaging.
- Any free gifts (GWP) included with the order must also be returned.
2. How to Request a Return
To initiate a return, please contact us and submit a return request within 30 days of delivery.
Once your request has been reviewed and approved, we will provide further instructions for returning your items.
Please do not send any items back without prior return authorization.
3. Return Shipping Address
Once your return request has been approved, please send your items to the following address:
Return Address:
219 W Gardena Blvd, Bldg 2
Gardena, CA 90248
United States
Returns sent without an approved return request may be rejected or lost, as we may be unable to identify or match the package to an order. In such cases, we may be unable to issue a refund.
4. Return Shipping Costs
The following shipping cost policies apply to returns:
- Return Shipping: Customers are responsible for the cost of shipping returned items to our warehouse.
- Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable.
- Free Shipping Orders: If your order qualified for free shipping and the return reduces your order total below $40, the standard shipping fee of $5.99 will be deducted from your refund.
5. Exchanges
We currently do not offer product exchanges.
If you would like a different product, please submit a return request for the original item and place a new order.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
When contacting us, please provide:
- Your order#.
- A description of the issue.
- A photograph showing the problem.
If the issue was caused by an error on our part, we will provide a replacement or a full refund, including shipping costs, at no additional expense to you.
7. Refund Processing
Once your returned items arrive at our warehouse, we will inspect them to confirm that they meet our return eligibility requirements.
Approved refunds will be processed within 3 business days of receiving the returned items. We will send you an email confirmation once your refund has been processed.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or credit card provider, it may take an additional 3–5 business days for the refunded amount to appear in your account.